Privacy Policy

This Privacy Policy explains how Claudpod Web Services ("we", "us", or "our") collects, uses, and protects personal information when you use our website, client area, and services.

1. Information we collect

• Account details such as name, email address, phone number, company name (optional), and billing address.
• Payment and transaction records processed through our payment providers.
• Domain registrant contact data required by registries and ICANN policies.
• Technical data such as IP address, browser type, device information, and usage logs.
• Support communications and tickets you submit to us.

2. How we use information

• Provide, operate, and maintain hosting, domain, and billing services.
• Process orders, invoices, renewals, and account notifications.
• Verify identity, prevent fraud, and protect platform security.
• Comply with legal, tax, and registry obligations.
• Improve our products and respond to support requests.

3. Legal bases

Where applicable, we process personal data to perform our contract with you, comply with legal obligations, pursue legitimate interests (such as security and service improvement), or with your consent where required.

4. Sharing with third parties

We may share information with:

• Domain registries and registrars to register or manage domain names.
• Payment processors to complete transactions.
• Infrastructure providers that host servers and related systems.
• Professional advisers or authorities when required by law.

We do not sell your personal information.

5. WHOIS and public records

Domain registration may require publication of registrant contact details in WHOIS or registry databases, unless privacy or proxy services are enabled and permitted for the TLD.

6. Data retention

We retain personal information for as long as needed to provide services, meet legal and accounting requirements, resolve disputes, and enforce agreements. Backup copies may persist for a limited period after deletion.

7. Security

We use administrative, technical, and organizational measures to protect personal data, including encrypted sessions and optional two-factor authentication. No method of transmission or storage is completely secure.

8. Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data, or to object to certain processing. You can update much of your account information in the client area. Contact us for other requests.

9. Cookies

We use essential cookies and similar technologies to maintain sessions, remember preferences, and secure the platform. Additional analytics or marketing cookies, if introduced, will be described in an updated notice.

10. Changes

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when changes were posted.

11. Contact

Privacy questions or requests may be sent to support@claudpod.com.